Public Safety Telecommunicator

Job Description

As a Public Safety Telecommunicator, you'll be on the front lines of emergency communication, answering calls, assessing situations, and dispatching the necessary services promptly. This role requires excellent communication skills and the ability to remain calm under pressure.

Responsibilities

• Respond to emergency and non-emergency calls effectively.
• Evaluate and prioritise incoming calls based on urgency.
• Collaborate with law enforcement and fire services to manage incidents.
• Utilise CAD and EMD software to track incidents.
• Document all communications and actions taken during an incident.
• Assist in the training of new telecommunicators.
• Stay updated with emergency protocols and procedures.
• Conduct regular checks on communications equipment and software.
• Work flexible hours, including weekends and public holidays.
• Participate in community outreach programs related to public safety.

Requirements

Education

• Completion of a telecommunicator training program

Experience

• Experience in a fast-paced call centre environment is a plus

Technical Skills

• Geographic Information Systems (GIS) software
• Multi-line telephone systems

Soft Skills

• Problem-solving skills
• Teamwork

Certifications

• Advanced life support (ALS) certification

Languages

• English: Fluent

Advantageous

• Bilingual proficiency: Fluency in additional languages commonly spoken in Australia.
• Previous military or law enforcement experience: Experience in roles requiring quick decision-making and communication skills.

Benefits

• Health, dental, and vision insurance.
• Superannuation contributions.
• Flexible working hours.
• Employee assistance programs.
• Career development and training opportunities.

Company Culture

• Inclusivity: We are committed to fostering a diverse work environment where all individuals feel welcomed and respected.
• Community Focus: Our work is dedicated to serving the community, and we strive for excellence in every interaction.
• Continuous Improvement: We believe in continuous learning and personal growth, encouraging training and development for all staff.