IT Support Technician

Job Description

We are seeking a diligent IT Support Technician to join our vibrant team in Canberra. The ideal candidate will be responsible for providing essential tech support, assisting with troubleshooting, and ensuring that all IT systems function smoothly. You will work closely with our IT team to deliver high-quality service, cultivate relationships with internal clients, and maintain optimal performance across our technology infrastructure.

Responsibilities

• Diagnose and resolve network and connectivity issues.
• Assist in the development of IT policies and procedures.
• Help in evaluating new software and technology solutions.
• Collaborate with vendors to resolve technical issues.
• Maintain an inventory of IT supplies and manage procurement.
• Provide exceptional customer service to internal clients.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Virtualization Technologies
• Security Protocols

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Proficiency in remote desktop support: Experience in providing remote support using tools like TeamViewer or Remote Desktop.
• Basic knowledge of programming: Understanding of programming concepts and languages.

Benefits

• Annual performance bonuses
• Health insurance coverage
• Support for training and certifications
• Team-building activities

Company Culture

• Team Collaboration: We emphasize teamwork and collaborative efforts to solve problems.
• Continuous Learning: Opportunities for professional growth and ongoing training are available.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all our employees.