IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our Hobart team. The successful candidate will be responsible for diagnosing and resolving hardware and software issues, maintaining IT systems, and providing top-notch support to our clients. This role requires great problem-solving skills and the ability to work well in a fast-paced environment. If you are passionate about technology and enjoy helping others, we want to hear from you!

Responsibilities

• Field technical support requests and ensure prompt resolution.
• Assist in network configuration and installation.
• Document technical procedures and user instructions.
• Manage workstations and ensure proper configuration.
• Provide insights for system improvement and efficiency.
• Participate in IT projects and contribute to team efforts.
• Report recurring issues and suggest preventive measures.
• Stay updated on industry trends and emerging technologies.
• Assist in the enforcement of IT security policies.
• Collaborate with departments to identify IT needs and solutions.

Requirements

Education

• Certificate IV in IT or equivalent
• Bachelor's degree in Computer Science is considered an asset

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Software Installation
• System Backup and Recovery

Soft Skills

• Analytical skills
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Prior experience in a customer service role: Experience providing customer support in a technical context.
• Knowledge of scripting languages: Familiarity with scripting for automation tasks.

Benefits

• Comprehensive health insurance coverage
• Paid time off for personal and sick days
• Continuous training and professional development
• Supportive team environment

Company Culture

• Commitment to Excellence: We aim for excellence in everything we do and encourage our team to reach their fullest potential.
• Work-Life Balance: We understand the importance of work-life balance and strive to support our employee's personal lives.
• Innovative Solutions: We are dedicated to pushing the envelope in technology and delivering the best solutions for our clients.