IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., your primary role will involve troubleshooting hardware and software issues while delivering exceptional customer service. You will assist users with technical support, ensuring they can effectively utilise IT resources in a friendly and professional manner.

Responsibilities

• Respond to IT support incidents in a timely manner, ensuring minimal disruption to users.
• Perform routine checks on systems and devices to identify potential issues prior to user impact.
• Assist in onboarding new staff with IT setup, account creation, and training.
• Keep up-to-date with the latest technologies and recommend improvements to current systems.
• Participate in creating user manuals and guides for common IT processes.
• Establish and maintain a good rapport with users to foster a culture of excellent support.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Customer Service
• Teamwork

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or Remote Desktop.
• Knowledge of basic server administration: Understanding of server setups and maintenance tasks.

Benefits

• Comprehensive health and dental plans
• Flexible hours and remote work options
• Professional training and certification support
• Employee assistance program

Company Culture

• Innovation Driven: We encourage innovative thinking and adaptability in our fast-paced environment.
• Community Engagement: We actively participate in community initiatives and support local causes.
• Employee Well-being: We prioritize employee well-being through various wellness programs.