Office and Administrative Support Workers, All Other

As an Office and Administrative Support Worker, also known as a Bank Clerk, you will play a vital role in helping customers navigate their banking needs. You will be responsible for providing excellent customer service while managing various financial transactions. Your attention to detail and organizational skills will contribute to the efficient running of our banking operations.

Category: Finance and Accounting - General Finance
Full Time

• AUD 40,000 - AUD 60,000 / Year

Closing Date: 2025-02-15
Location: Melbourne

• Provide exceptional customer service in a friendly and professional manner.
• Assist customers with technical issues related to online banking.
• Participate in team meetings to discuss branch performance and customer feedback.
• Implement improvements to enhance customer experience and satisfaction.
• Develop and maintain strong relationships with customers and colleagues.

• High school diploma or equivalent
• Certificate or diploma in banking or a related field (preferred)
• Banking Software Familiarity with banking software for transactions and record-keeping.
• Microsoft Office Suite Proficiency in Word, Excel, and PowerPoint for reports and presentations.
• Customer Service Exceptional ability to engage and support customers effectively.
• Attention to Detail Strong focus on accuracy in transactions and record-keeping.
• English (Fluent)

• Knowledge of anti-money laundering and financial regulations: Awareness of compliance practices and regulatory standards.
• Ability to speak a second language: Multilingual skills are an asset in customer interactions.

• Comprehensive health coverage.
• Superannuation contributions.
• Employee discounts on financial products.
• Professional development training.

• Innovation: Encouraging creative thinking and innovation across all roles.
• Respect and Integrity: Fostering a respectful workplace where everyone is valued.
• Continuous Improvement: Encouraging feedback and ongoing development for all employees.

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