Experience Strategist

Job Description

As an Experience Strategist, you will spearhead the development and execution of customer experience strategies, ensuring a seamless journey across various touchpoints. You will collaborate with cross-functional teams to identify improvement opportunities and implement innovative solutions that resonate with our clients' customers.

Responsibilities

• Design and execute customer feedback mechanisms to gather insights.
• Collaborate with marketing to align customer experience with brand messaging.
• Analyze market research to inform experience strategy development.
• Foster a culture of customer-centricity across the organisation.
• Utilize data analysis to drive strategic decisions for customer experience enhancements.
• Create and facilitate training sessions to upskill teams on customer experience best practices.

Requirements

Education

• Master's degree in Marketing, Business, Psychology, or related field is preferred

Experience

• 5+ years of experience in customer experience, marketing, or related field

Technical Skills

• Customer Feedback Programs
• CRM Tools

Soft Skills

• Creative Thinking
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with A/B testing and website optimization: Hands-on experience in performing A/B tests to enhance user journeys.
• Experience with international customer experience: Knowledge of tailoring experiences for diverse cultural markets.

Benefits

• Attractive salary with performance bonuses
• Comprehensive health and wellness coverage
• Work-life balance initiatives
• Opportunities for career advancement and training

Company Culture

• Diversity and Inclusion: We are committed to a diverse and inclusive workplace where everyone is valued.
• Supportive Environment: Our team culture promotes support and respect among colleagues.