Certified Travel Counselor

Job Description

The Certified Travel Counselor will provide expert advice and guidance to clients looking to plan and book their travel arrangements, ensuring that they have an exceptional experience from start to finish.

Responsibilities

• Work collaboratively with team members to deliver top-notch service.
• Utilize booking systems effectively to streamline processes.
• Adapt travel plans as necessary to accommodate changes or client requests.
• Provide post-trip support and gather feedback from clients.
• Maintain detailed client records to ensure a personalized service.

Requirements

Education

• Certificate III in Travel or equivalent
• First Aid Certificate (desirable)

Experience

• Proven sales track record and experience with international travel and visas

Technical Skills

• CRMs (e.g., Salesforce, Zoho)
• Group travel coordination

Soft Skills

• Attention to detail
• Analytical skills

Certifications

• Certified Travel Counselor (CTC)

Languages

• English: Fluent
• Japanese: Conversational

Advantageous

• Experience with corporate travel bookings: Experience in managing travel for corporate clients.
• First Aid training: Additional certification that could be beneficial in the travel sector.

Benefits

• Attractive salary and incentive structure.
• Comprehensive training and support.
• Discounted travel for employees and their families.
• Access to wellness programs and initiatives.

Company Culture

• Continuous Learning: We value continuous learning and development, offering training opportunities to enhance our team's skills.
• Employee Well-being: We prioritize employee well-being and work-life balance through flexible arrangements.
• Innovation and Creativity: Encouraging innovation and creativity is at the heart of our business, empowering our team to think outside the box.