IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our team in Gold Coast. In this role, you'll provide top-tier technical support, assisting clients with hardware and software issues, and ensuring systems are running smoothly. Your day-to-day tasks will involve troubleshooting technical problems, maintaining equipment, and providing guidance to users.

Responsibilities

• Respond to support requests via phone, email, or in-person.
• Ensure timely resolution of technical issues and queries.
• Assist in developing training materials for staff.
• Perform backup and recovery operations.
• Evaluate and recommend new technology tools.
• Conduct hardware and software installations and upgrades.
• Support remote access technologies and mobile devices.
• Document technical processes for future reference.

Requirements

Education

• Certificate in IT Support or related
• Relevant University degree is beneficial.

Experience

• 2+ years in technical support role

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with AWS or Microsoft Azure is a plus.
• Basic scripting knowledge: Proficiency in a scripting language such as PowerShell or Python.

Benefits

• Attractive remuneration package
• Comprehensive healthcare insurance
• Personal development programs
• Work-life balance initiatives

Company Culture

• Work-life balance: We prioritize work-life balance, offering flexible hours and remote work options.
• Innovation: Our team is encouraged to innovate and bring new ideas to the table.
• Collaboration and support: Employees receive ongoing support and collaboration opportunities within teams.