Hospitality Manager

Job Description

We are looking for an enthusiastic Hospitality Manager to join our premier hotel in Byron Bay. The ideal candidate will possess excellent leadership skills and a passion for delivering exceptional guest experiences. You will oversee daily operations, manage staff, and enhance service quality, ensuring guests leave with unforgettable memories.

Responsibilities

• Guide the team towards consistently achieving service goals.
• Implement training programs to enhance staff skills and development.
• Develop budgets and forecasts to optimize hotel performance.
• Manage vendor relationships and negotiate contracts.
• Foster an inclusive and positive work environment for all employees.
• Utilize guest feedback to drive continuous improvement.
• Ensure all guest requirements are met expediently and accurately.
• Coordinate with housekeeping and maintenance to ensure hotel readiness.
• Promote community involvement to enhance hotel visibility.

Requirements

Education

• Bachelor's degree in Business Administration or relevant field
• Hospitality Management certifications preferred

Experience

• 3+ years of experience in a supervisory role within the hospitality industry

Technical Skills

• Financial Management
• Event Management

Soft Skills

• Team Leadership
• Negotiation

Certifications

• Hospitality Management Certificate
• First Aid Certification

Languages

• English: Fluent

Advantageous

• Familiarity with sustainability practices in hospitality: Experience in implementing eco-friendly practices in hotel operations.
• Previous experience in luxury hospitality: Background in high-end hotels or resorts preferred.

Benefits

• Comprehensive health insurance
• Retirement savings plans with employer matching
• Opportunities for career advancement
• Access to professional development training

Company Culture

• Innovation: We embrace innovative ideas that drive guest satisfaction and operational excellence.
• Diversity: We celebrate diversity in our workforce, hiring individuals from various backgrounds and cultures.
• Continuous Improvement: We believe in continuous learning and improvement for both staff and service quality.