Hospitality Manager

Job Description

As a Hospitality Manager in our luxury resort, you'll play a vital role in delivering outstanding experiences for guests. Your leadership will be pivotal in managing operations, enhancing guest satisfaction, and driving the team's success.

Responsibilities

• Supervise daily hotel operations ensuring high standards are met.
• Enhance the overall guest experience through diligent service management.
• Manage the hiring, training, and performance evaluations of hotel staff.
• Ensure compliance with health, safety, and emergency procedures.
• Work collaboratively with the finance team to manage budgets efficiently.
• Implement marketing strategies to increase the hotel’s visibility.
• Conduct regular inspections of facilities to maintain quality standards.
• Engage with guests to gather feedback and make improvements.
• Lead team meetings to foster communication and resolve issues.
• Assist in developing the hotel’s annual business plan.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in hotel management

Technical Skills

• Customer Service Excellence
• Budget Management
• Team Leadership
• Problem Solving

Soft Skills

• Communication
• Leadership

Certifications

• Certified Hotel Administrator (CHA)
• First Aid Certificate

Languages

• English: Fluent

Advantageous

• Experience with Property Management Systems (PMS): Familiarity with hotel management software and related tools.
• Knowledge of Food & Beverage Operations: Understanding of F&B service standards and management.

Benefits

• Competitive salary package
• Flexible work schedule
• Employee discounts on hotel stays
• Career development opportunities
• Health and wellness programs

Company Culture

• Guest-Centric Approach: We are committed to putting our guests first and ensuring their satisfaction.
• Team Collaboration: Our team thrives on collaboration and mutual support.
• Commitment to Excellence: We strive for excellence in every aspect of our operations.