Hospitality Manager

Job Description

We are looking for a dynamic Hospitality Manager who can manage our Cairns operations effectively. Your responsibilities will include improving guest services, managing budgets, and mentoring the team to deliver exceptional service. If you thrive in a fast-paced environment and are ready to elevate our hotel’s presence in the community, apply now.

Responsibilities

• Lead the hotel team to deliver exceptional service and managing all daily operations.
• Develop policies and procedures that ensure guest satisfaction and safety.
• Foster a positive work environment that values collaboration and high performance.
• Plan and participate in promotional events to enhance brand recognition.
• Conduct regular audits of the property to ensure high standards.
• Facilitate staff meetings to foster clear communication and team engagement.

Requirements

Education

• Bachelor's degree in Hospitality Management or relevant field

Experience

• 5+ years of experience in hospitality management or related roles

Technical Skills

• Customer Service Excellence
• Budget Management
• Staff Management
• Crisis Management

Soft Skills

• Leadership
• Communication
• Problem-Solving

Languages

• English: Fluent

Benefits

• Competitive salary with performance bonuses.
• Comprehensive health insurance.
• On-site training and development opportunities.
• Flexible working arrangements.
• Employee discounts on hotel services.
• Vacation and personal leave.

Company Culture

• Team Spirit: We believe in fostering a collaborative team environment where every member contributes.
• Guest-Centric Approach: Our guests are at the heart of everything we do.
• Supportive Environment: We create an environment where learning and growth are prioritized.