Telephone Operators

Job Description

We are currently seeking enthusiastic Telephone Operators to oversee toll transactions and assist customers with their inquiries. In this key role, you will ensure accurate processing of toll fees and maintain a high standard of customer service. Your attention to detail will be essential in monitoring transactions and resolving any discrepancies that arise.

Responsibilities

• Oversee toll processing and address discrepancies promptly.
• Coordinate with technical teams to troubleshoot system issues.
• Educate customers on toll services and payment options.
• Process refunds and adjustments for incorrect charges.
• Document any irregularities and escalate issues as necessary.

Requirements

Education

• High school diploma or equivalent
• Diploma in business or customer service preferred

Experience

• Experience in a similar role in the transportation or customer service industry is desirable

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Mandarin: Conversational

Advantageous

• Experience using toll management systems: Hands-on experience with toll transaction software and systems.
• Preferred second language proficiency: Ability to communicate effectively in a second language is advantageous.