Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team in Toowoomba. You will be the first point of contact for our customers, providing them with information, support, and solutions to their inquiries. If you are passionate about delivering exceptional service, we want to hear from you!

Responsibilities

• Act as the first point of contact for customer inquiries.
• Provide support for customers experiencing issues with services.
• Capture customer feedback and relay it to management.
• Assist with onboarding new customers and guiding them through our service offerings.
• Participate in training sessions to enhance product knowledge.
• Drive customer satisfaction by exceeding their expectations.

Requirements

Education

• Certificate in Customer Service or related field

Experience

• 3+ years in a customer service role

Technical Skills

• Customer Relationship Management (CRM) tools
• Data entry and management

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with customer feedback software: Familiarity with tools that capture and analyse customer feedback.
• Knowledge of our products and services: A strong understanding of our offerings will enhance support provided.

Benefits

• Health and wellness benefits
• Professional development opportunities
• Regular team-building activities
• Generous leave provisions

Company Culture

• Continuous Improvement: Emphasis on training and development, helping team members grow in their roles.
• Diversity and Inclusion: We celebrate a diverse workforce and create an inclusive environment where all voices are valued.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees, promoting well-being and productivity.