IT Support Technician

Job Description

Join our team as an IT Support Technician in Gold Coast! You'll be responsible for delivering top-notch technical support, resolving issues, and ensuring smooth IT operations. Ideal candidates have a flair for problem-solving and a passion for technology.

Responsibilities

• Assist with the deployment of new hardware and software.
• Provide support for remote workers as needed.
• Conduct basic network troubleshooting and maintenance.
• Assist in IT projects and upgrades as required.
• Maintain high standards of customer service and professionalism.
• Work collaboratively with other departments to resolve IT issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are a plus

Experience

• 3+ years of experience in a technical support position

Technical Skills

• Web and Application Support
• Virtualization Technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in cloud technologies: Hands-on experience with cloud services like AWS or Azure.
• Understanding of cybersecurity principles: Basic knowledge of cybersecurity concepts and practices.

Benefits

• Comprehensive health insurance
• Professional development funding
• Work-life balance initiatives
• Employee recognition programs
• Social events and team-building activities

Company Culture

• Respect for Diversity: We embrace diversity and promote an inclusive workplace.
• Continuous Learning: We support ongoing training and skill development for our employees.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.