IT Support Specialist

Job Description

Join us in Gold Coast as an IT Support Specialist where you will assist in maintaining our IT infrastructure, solving technical challenges, and providing top-notch support to our staff and clients. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate solutions to users.

Responsibilities

• Respond to IT support requests and provide solutions promptly.
• Implement security measures to safeguard company data.
• Collaborate with IT team members on various projects.
• Ensure compliance with IT policies and procedures.
• Conduct regular maintenance checks on IT systems.
• Assist in the deployment and management of network devices.
• Provide input for continuous improvement of IT processes.
• Perform software and hardware audits to ensure compliance.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

Experience

• 2+ years experience in IT support or similar role

Technical Skills

• Windows OS
• Networking
• Office 365
• Help Desk Software

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with Apple operating systems and troubleshooting.
• Knowledge of cyber security practices: Understanding of basic security protocols and practices.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible working hours
• Professional development opportunities

Company Culture

• Team-Oriented: We believe in teamwork and supporting each other to achieve common goals.
• Innovation-Driven: We encourage innovative thinking and embracing new technologies.
• Community-Focused: We are committed to giving back to the community and supporting local initiatives.