IT Support Specialist

Job Description

We are seeking an IT Support Specialist who can provide exceptional technical support and administration across varying IT systems within the company. As part of our team in Gold Coast, the ideal candidate will troubleshoot technical issues, assist in system upgrades, and provide training to staff on new technologies, enhancing overall operational efficiency.

Responsibilities

• Respond to technical support queries and provide resolution.
• Assist with software installations and updates across the organization.
• Participate in monitoring and maintaining system performance.
• Troubleshoot end-user issues on desktops, laptops, and mobile devices.
• Coordinate with vendors and suppliers for IT-related purchases.
• Develop and maintain system documentation and user manuals.
• Implement IT policies and procedures to improve service delivery.
• Conduct regular system backups and disaster recovery testing.
• Stay informed on industry trends and emerging technologies.
• Assist with asset management and inventory control of IT assets.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3+ years of experience in IT support or administration

Technical Skills

• Windows OS
• Networking
• Helpdesk Software
• Active Directory
• Hardware Troubleshooting

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Understanding of IT service management concepts and frameworks.
• Experience with cloud services (e.g., Azure, AWS): Familiarity with cloud system administration and support services.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Flexible work hours
• Professional development opportunities

Company Culture

• Team Support: Our team culture encourages collaboration and open communication, fostering strong support networks within the workforce.
• Professional Growth: We are committed to your professional development with ongoing training and advancement opportunities.
• Innovation Focus: Embrace innovative ideas and solutions as we continue to evolve and improve technology services.