Roving Teller

Job Description

Join our dynamic team as a Roving Teller, responsible for providing mobile banking services to our valued customers. You will travel to various locations, assisting with transactions and offering personalised service, ensuring a seamless customer experience.

Responsibilities

• Provide on-the-go banking services by visiting customers at different locations.
• Assist with various transactions including deposits and withdrawals efficiently.
• Maintain cash management practices and ensure transaction accuracy.
• Provide exemplary customer service with a focus on client satisfaction.
• Ensure adherence to banking protocols and compliance standards.
• Spot sales leads and refer customers as appropriate for banking services.
• Engage in training to improve service skills and product knowledge.
• Resolve customer issues and follow up to ensure satisfaction.
• Maintain confidentiality and security of customer details.
• Complete other responsibilities as directed by the Branch Manager.

Requirements

Education

• High School Diploma or equivalent
• Relevant qualifications in Finance would be beneficial

Experience

• 1-2 years of experience in a similar customer-facing role

Technical Skills

• Strong cash management skills
• Proficient in Microsoft Office Suite

Soft Skills

• Exceptional interpersonal skills
• Strong organisational skills

Certifications

• First Aid Certification (desirable)

Languages

• English: Fluent

Advantageous

• Experience in cross-selling banking products: Experience in identifying customer needs and providing suitable solutions.
• Familiarity with digital banking tools: Knowledge of online banking platforms and mobile banking apps.

Benefits

• Salary between AUD 50,000 and AUD 70,000 per year.
• Flexible working arrangements to promote work-life balance.
• Access to employee assistance programs.
• Regular team-building and social events.

Company Culture

• Supportive Team Culture: Our teams are supportive, nurturing an environment for personal growth.
• Continuous Improvement: We encourage continuous learning and innovation within our teams.
• Work-life Balance: We offer flexibility to ensure employees can maintain a healthy work-life balance.