Order Clerk

Job Description

As an Order Clerk, you will play a vital role in managing and coordinating communication with our clients. You will ensure their needs are understood and met with the utmost professionalism and empathy.

Responsibilities

• Evaluate and report on the effectiveness of client interactions.
• Participate in ongoing training and professional development.
• Act as a point of contact for clients seeking assistance.
• Develop strong relationships with clients and their families.
• Utilize Microsoft Office Suite for documentation and reporting.

Requirements

Education

• Bachelor's degree in Social Work or Psychology

Experience

• 2+ years experience in a social services or client-facing role.

Technical Skills

• Microsoft Office Suite

Soft Skills

• Interpersonal Skills
• Flexibility

Certifications

• First Aid Certification

Languages

• English: Fluent

Advantageous

• Case management software experience: Familiarity with software tools used for client case management.
• Non-profit experience: Experience working in a non-profit or social service environment is beneficial.

Benefits

• Competitive salary with opportunities for pay increase based on performance.
• Work-life balance initiatives.
• Regular team-building and social events.
• Access to professional development resources.

Company Culture

• Empowerment: We empower our staff to take initiative and contribute ideas.
• Client-Centric Approach: Our mission prioritises the needs and wellbeing of our clients in all operations.
• Innovative Solutions: We foster creativity and encourage innovative approaches to problem-solving.