IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for troubleshooting hardware and software issues, setting up new devices, and providing excellent customer service. This position requires a proactive approach to maintaining our IT environment and optimising our support services.

Responsibilities

• Respond to technical inquiries in a timely manner and provide resolutions.
• Ensure that desktop and laptop hardware are in optimal condition.
• Coordinate with external vendors for equipment repairs.
• Implement and enforce IT policies and procedures.
• Maintain an inventory of IT assets and supplies.
• Train users on software applications and best practices.
• Participate in IT projects and initiatives to improve system functionality.

Requirements

Education

• Diploma in IT or equivalent

Experience

• 1+ year of experience in technical support roles

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Familiarity with cloud computing solutions and their deployment.
• Knowledge of IT security best practices: Basic understanding of cybersecurity principles and practices.

Benefits

• Competitive salary package
• Professional development opportunities
• Flexible working hours
• Paid time off and holidays

Company Culture

• Team Spirit: We encourage collaboration and teamwork among all employees for a harmonious work environment.
• Innovation: Innovation is at the core of our ethos—we value new ideas and solutions.
• Respect and Integrity: We uphold a culture of respect and integrity in all our interactions.