Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative in Wagga Wagga to join our vibrant team. In this role, you'll interact with customers on a daily basis, ensuring their inquiries and issues are addressed promptly and effectively. Ideal candidates will have a passion for helping others and a knack for problem-solving.

Responsibilities

• Assist customers with product orders and returns.
• Provide technical support for customers experiencing issues with products.
• Take ownership of customer issues and ensure they are followed up until resolved.
• Contribute to team goals and customer satisfaction metrics.
• Encourage customer feedback to enhance service delivery.
• Work with management to develop new customer engagement strategies.

Requirements

Experience

• 3+ years of experience in a customer-facing role

Technical Skills

• Communication Skills
• Technical Proficiency

Soft Skills

• Conflict Resolution
• Professionalism

Languages

• English: Fluent

Benefits

• Full training provided
• Career progression opportunities
• Flexible working hours
• Health and wellness programs

Company Culture

• Empowerment: We empower our employees, allowing them to take initiative and make decisions.
• Innovation: We value innovation and encourage our team to think creatively and introduce new ideas.
• Recognition: We believe in recognizing and rewarding hard work and dedication.