Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team in Toowoomba. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and assisting customers with their needs. If you are a friendly, motivated individual with a passion for helping others, we want to hear from you!

Responsibilities

• Deliver customer service excellence in every communication.
• Utilize problem-solving skills to address customer issues effectively.
• Track and report feedback from customers to management.
• Educate customers about our products and services.
• Keep up-to-date with product knowledge to assist customers efficiently.
• Support new team members through mentoring and guidance.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business or related field is preferred

Experience

• 2-3 years of experience in a customer-facing role

Technical Skills

• Customer Support Platforms
• Microsoft Excel

Soft Skills

• Problem Solving
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with E-commerce platforms: Knowledge of online retail operations and customer interactions.
• Sales Experience: Experience in upselling or cross-selling products effectively.

Benefits

• Comprehensive health insurance plans
• Employee wellness programmes
• Work-life balance initiatives
• Opportunity for career advancement
• Fun team-building activities

Company Culture

• Growth Mindset: We advocate lifelong learning and personal growth for all our employees.
• Respect and Inclusion: We foster an inclusive environment where diverse perspectives are encouraged.
• Work-Life Balance: We prioritize a balanced work environment that promotes well-being.