Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our team in Wagga Wagga. This role requires a problem-solving mindset, great communication skills, and a passion for technology. You will be responsible for assisting clients with technical issues and ensuring high levels of customer satisfaction.

Responsibilities

• Assist with onboarding new clients and provide continuous support.
• Ensure compliance with internal policies during support interactions.
• Conduct root cause analysis on recurring issues and propose solutions.
• Demonstrate professionalism and maintain a positive relationship with customers.
• Handle service requests in the ticketing system and ensure timely resolution.
• Work closely with software engineers to report bugs and improve products.

Requirements

Education

• Bachelor's degree in a relevant field

Experience

• 3+ years of experience in technical customer support

Technical Skills

• Networking
• Windows and Mac OS

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experienced in managing support tickets and client requests via ticketing software.
• Skills in documentation: Proficiency in maintaining accurate and comprehensive technical documentation.

Benefits

• Comprehensive health, dental, and vision coverage
• Employee assistance program
• Paid time off and holidays
• Access to online training resources

Company Culture

• Team Collaboration: Valuing teamwork and fostering relationships across all levels of our organization.
• Innovation Driven: We value innovative solutions and creative approaches to problem-solving.
• Community Engagement: We believe in giving back to the community and encourage employee involvement in local initiatives.