New Accounts Clerk

Job Description

We seek a detail-oriented New Accounts Clerk to join our busy hospital. Your role will involve collecting and verifying patient information, ensuring that each admission is handled efficiently and in compliance with our operational standards.

Responsibilities

• Greet and assist patients as they arrive at the hospital.
• Ensure all necessary documentation is ready for patient intake.
• Maintain confidentiality of patient information.
• Assist with patient inquiries and direct them to the appropriate department.
• Collaborate with other departments to streamline patient admissions.
• Monitor admissions workload and help optimise workflows.
• Respond promptly to any issues or queries from patients and staff.
• Help implement process improvements related to admissions.

Requirements

Education

• High school diploma or equivalent
• Additional education or certification in healthcare administration is preferred

Experience

• Minimum of 1 year experience in a healthcare setting, preferably in admissions or patient registration

Technical Skills

• Microsoft Office Suite
• Electronic Medical Records (EMR) systems

Soft Skills

• Communication
• Organisational Skills

Languages

• English: Fluent

Advantageous

• Experience with Medicare and private insurance billing: Knowledge of billing procedures with Medicare and private health funds.
• Customer service background: Proven experience in customer service roles, enhancing patient interactions.

Benefits

• Competitive salary package.
• Health and wellness programs.
• Professional development opportunities.
• Flexible working arrangements.

Company Culture

• Collaboration: We promote a collaborative environment where every team member's input is valued.
• Continuous Learning: Our commitment to learning means we invest in our staff's professional development.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace.