Technical Support Engineer

Job Description

Join us as a Technical Support Engineer where your technical know-how will be put to the test! Based in Goulburn, you will help our customers navigate through various technical challenges, ensuring they receive the best service possible. If you are passionate about technology and enjoy helping others, this role is perfect for you.

Responsibilities

• Respond to client's technical inquiries and provide effective solutions.
• Work closely with the development team to relay customer feedback regarding product improvements.
• Monitor and manage support requests using our ticketing system.
• Participate in training sessions to stay up-to-date on new products and services.
• Identify recurring issues and suggest improvements to prevent future occurrences.
• Assist in creating user manuals and documentation for customers.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in technical support or similar role

Technical Skills

• Troubleshooting
• Networking Fundamentals
• Operating Systems

Soft Skills

• Communication
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Familiarity with customer relationship management tools to enhance client interactions.
• ITIL Certification: Knowledge of IT service management best practices is an asset.

Benefits

• Competitive salary package
• Health and wellness programs
• Training and development opportunities
• Work-life balance initiatives

Company Culture

• Team Spirit: We foster a supportive environment that encourages teamwork and collaboration.
• Innovation: We promote continuous improvement and innovative ideas from all team members.