IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Hobart. The ideal candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring a smooth IT operation. It's a fantastic opportunity for those looking to grow their IT skills in a supportive environment.

Responsibilities

• Manage help desk tickets and prioritize according to urgency.
• Troubleshoot printing and scanning issues.
• Support remote users with connectivity and software problems.
• Assist in maintaining network infrastructure.
• Ensure compliance with IT policies and procedures.
• Participate in regular team meetings to discuss potential improvements.
• Assist in the development of IT documentation.
• Provide input on potential IT purchases and upgrades.
• Contribute to a culture of continuous improvement.

Requirements

Education

• Diploma in Information Technology or related discipline
• Microsoft Certified: Azure Fundamentals is a plus

Experience

• 1+ years of experience in providing technical support

Technical Skills

• Troubleshooting Skills
• Microsoft Office Suite

Soft Skills

• Adaptability
• Team Player

Certifications

• Microsoft Certified: Security, Compliance, and Identity Fundamentals

Languages

• English: Fluent

Advantageous

• Hands-on Experience with Virtualization: Familiarity with virtualization technologies such as VMware or Hyper-V.
• Knowledge of Scripting Languages: Basic knowledge of scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health insurance package
• Flexible working arrangements
• Ongoing training and certifications support
• Employee assistance programs

Company Culture

• Innovation Drive: We encourage innovative thinking and empower our staff to share ideas.
• Open Communication: We maintain an open dialogue across all levels of the organisation to ensure transparency.
• Community Engagement: We actively engage with our community and contribute to local development initiatives.