Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to provide exceptional IT support and troubleshooting services to our clients in Kalgoorlie. The ideal candidate will have a passion for technology and a knack for problem-solving, ensuring that our customers receive top-notch service.

Responsibilities

• Engage with clients to understand their technical needs and provide tailored support.
• Perform regular system checks and resolve common issues before escalations.
• Assist in training customers on new technology solutions.
• Gather feedback from customers to improve service delivery.
• Stay updated on new technologies and company products.
• Participate in team meetings to discuss improvements and challenges.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field
• Additional certifications like ITIL or Cisco Certified Network Associate are preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Adaptability
• Teamwork

Certifications

• Certified IT Support Technician
• Cisco Certified Network Associate

Languages

• English: Fluent

Advantageous

• Experience in network troubleshooting: Hands-on experience in diagnosing and resolving networking issues.
• Knowledge of remote assistance tools: Familiarity with remote assistance platforms for efficient client support.

Benefits

• Comprehensive health insurance
• Work-life balance initiatives
• Generous leave provisions
• Employee discounts on services

Company Culture

• Inclusive Workplace: We value diversity and inclusion, welcoming individuals from all backgrounds.
• Continuous Learning: We are committed to ongoing training and development for all employees.
• Community Engagement: We actively engage with the local community through various initiatives.