Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee hotel operations at our breathtaking resort in Ayers Rock. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a passion for delivering exceptional guest experiences. This role involves managing daily operations, ensuring outstanding service, and leading a vibrant team.

Responsibilities

• Supervise guest services operations to ensure all guests receive a warm welcome.
• Manage budgeting and forecast financial outcomes for the department.
• Lead initiatives to enhance guest loyalty and repeat bookings.
• Ensure all staff provide efficient and friendly service at all times.
• Review performance metrics and make necessary adjustments to improve service delivery.
• Plan and implement staff development programs and workshops.
• Collaborate with the kitchen and bar team to ensure quality dining experiences.
• Participate in local tourism boards and community events to promote the hotel.
• Develop and maintain hotel operations manual and training materials.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 5+ years of experience in hospitality management with a focus on guest relations

Technical Skills

• Operational Management
• Financial Acumen

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Certified Hotel Administrator (CHA)
• Service Excellence Certification

Languages

• English: Fluent

Advantageous

• Multi-lingual abilities: Ability to communicate in multiple languages to enhance guest interactions.
• Experience in luxury hospitality environments: Background in managing five-star or boutique hotels.

Benefits

• Generous leave entitlements
• Professional development opportunities
• Flexible working arrangements
• Team-building events and activities

Company Culture

• Inclusivity: We celebrate diversity and foster an inclusive environment for our staff and guests.
• Continuous Improvement: We encourage ongoing training and development for all employees.
• Community Engagement: We actively participate in local initiatives and foster community relationships.