IT Support Specialist

Job Description

We are on the lookout for an IT Support Specialist to join our dedicated team in Hobart. In this role, you will provide critical IT support to our staff, troubleshoot hardware and software issues, and ensure that our systems run smoothly. If you're passionate about technology and helping others, this position is perfect for you. You'll be responsible for maintaining IT infrastructure and responding to technical queries.

Your responsibilities also include assisting in setting up new equipment, training staff on software applications, and working closely with third-party vendors to resolve complex issues. Join us and help shape the IT landscape of our company while enhancing user satisfaction across departments.

Responsibilities

• Act as the first point of contact for IT support issues.
• Assist with on-boarding new staff with IT setup and training.
• Identify recurring issues and implement solutions for the long term.
• Work with the IT team to ensure all systems are backed up and recoverable.
• Maintain knowledge of current IT infrastructure and services.
• Conduct regular training sessions on software and tools usage.
• Facilitate communication between IT and other departments.
• Stay updated on the latest technologies and propose improvements.
• Provide remote support as needed to employees offsite.
• Document all relevant solutions in the knowledge base.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of IT support experience, preferably in a corporate environment

Technical Skills

• Technical Support
• Mac OS

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS, Azure): Understanding of cloud computing services and management.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk): Skills in using remote assistance tools to help users from a distance.

Benefits

• Comprehensive medical benefits and wellness programs
• 401(k) retirement plan with employer contributions
• Work-from-home options available for eligible employees
• Access to ongoing training and development workshops

Company Culture

• Work-Life Balance: We support a healthy work-life balance for all employees and promote flexible working arrangements.
• Community Engagement: We encourage participation in community services and support initiatives that give back to our local area.
• Feedback and Improvement: We promote open feedback amongst employees to improve operations and job satisfaction continuously.