IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to deliver exceptional support to our clients in Gold Coast. You will be responsible for troubleshooting technical issues, providing IT support, and ensuring seamless technology operations. The ideal candidate is proactive, detail-oriented, and possesses excellent communication skills.

Responsibilities

• Support users with hardware, software, and network-related issues.
• Document processes and maintain accurate technical documentation.
• Ensure compliance with IT policies and procedures.
• Assist in maintaining server and database operations.
• Participate in ongoing training and professional development.
• Respond to and manage support tickets in a timely manner.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT is preferred

Experience

• 3+ years of hands-on experience in technical support

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with security software: Knowledge of antivirus/anti-malware solutions and best practices.
• Familiarity with cloud services: Understanding of basic concepts in cloud computing and services.

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Employee training programs
• Flexible working conditions

Company Culture

• Diversity: We value diversity and inclusion, welcoming people from all backgrounds.
• Work-Life Balance: Promoting a healthy work-life balance is key to our employee satisfaction.
• Community Engagement: We are committed to participating in our local community and giving back.