Automobile Club Information Clerk

Job Description

As an Automobile Club Information Clerk, you will play an essential role in delivering top-notch customer service to members. Your primary responsibility will involve responding to inquiries and providing accurate information regarding a variety of automobile-related services including roadside assistance and membership benefits. The ideal candidate should possess strong communication skills and a keen attention to detail, ensuring that each member's experience is seamless and satisfactory.

Responsibilities

• Assist members with direct enquiries via phone, email, and in-person.
• Ensure records are accurately maintained and updated.
• Help in processing new memberships and renewals.
• Liaise with service providers for road assistance.
• Handle and prepare travel-related documents.
• Engage potential members by explaining benefits and features.
• Manage payment transactions for all services.
• Carry out administrative responsibilities efficiently.
• Team up with various departments to provide integrated service.
• Stay informed on relevant automotive topics and trends.

Requirements

Education

• High school diploma or equivalent
• Customer service training or relevant certification preferred

Experience

• Experience in a role related to automotive services is an advantage.

Technical Skills

• Online Booking Software
• Data Entry Skills

Soft Skills

• Problem-Solving
• Organizational Skills

Languages

• English: Fluent

Advantageous

• Bilingual abilities: Proficiency in other languages would be an asset.
• Previous experience in a call centre or reception role: Experience in fast-paced customer interaction environments.