IT Support Technician

Job Description

As an IT Support Technician in Hobart, you will play a crucial role in maintaining our IT infrastructure, providing excellent customer service, and ensuring that all technology systems function optimally. Candidates with hands-on experience in IT support are preferred.

Responsibilities

• Handle incoming IT support requests from clients and staff.
• Perform regular checks and troubleshooting on IT systems.
• Assist with the implementation of IT policies and procedures.
• Document technical procedures for future reference.
• Work closely with external vendors for hardware and software support.
• Monitor network and system performance for issues.
• Participate in training sessions for new technology rollouts.

Requirements

Education

• Diploma in Information Technology or relevant field
• Bachelor's degree in IT related field is an advantage

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Troubleshooting Skills
• Customer Service

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience with hardware repairs: Hands-on experience in diagnosing and repairing hardware issues.
• Familiarity with ticketing systems: Experience using IT service management (ITSM) tools for ticketing and support tracking.

Benefits

• Attractive salary with performance bonuses
• Comprehensive training programs
• Health and wellness programs
• Flexible work hours

Company Culture

• Diversity: We believe in building a diverse workforce that reflects the community we serve.
• Supportive Environment: Our team is supportive and encourages open communication at all levels.
• Employee Recognition: We value and recognize the contributions of our team members.