Reservation and Transportation Ticket Agents and Travel Clerks

Job Description

As a Train Clerk, you will play a vital role in the day-to-day operations of our railway services. Your responsibilities will include assisting passengers with ticketing, providing information on schedules, and helping ensure a smooth operation at the station. You’ll be the friendly face that supports our customers in planning their journeys.

Responsibilities

• Sell train tickets and process customer transactions efficiently.
• Provide detailed information on train schedules and route options.
• Handle customer complaints and inquiries effectively.
• Ensure proper maintenance of ticketing systems and perform reconciliations.
• Support train operations by maintaining communication with drivers and station staff.
• Assist with cash handling and sales reporting.
• Keep the ticketing area clean and welcoming.
• Help passengers with boarding processes and luggage support.
• Adhere to safety guidelines during service delivery.
• Work with team members to promote a courteous and efficient travel environment.

Requirements

Education

• High school diploma or equivalent
• Certificate in Travel and Tourism or Hospitality is advantageous

Experience

• Experience in ticketing or travel planning is a bonus

Technical Skills

• Ticketing Systems
• Microsoft Office

Soft Skills

• Interpersonal Skills
• Attention to Detail

Languages

• English: Fluent

Advantageous

• First Aid Certification: First aid or CPR certification is advantageous.
• Experience with Customer Relationship Management Software: Experience with CRM tools would be beneficial for customer interactions.

Benefits

• Health and wellness programs
• Access to training and professional development
• Retirement savings plan
• Work-life balance initiatives

Company Culture

• Innovation and Improvement: We embrace innovation and continuously seek improvements in our services.
• Diversity and Inclusion: We value diversity and strive to create an inclusive workplace for all.
• Community Engagement: We are actively involved in community initiatives and encourage employees to participate.