IT Support Technician

Job Description

We are seeking an approachable IT Support Technician to join our dedicated team in Canberra. The ideal candidate will provide comprehensive technical assistance, resolve hardware and software issues, and support our users in a fast-paced environment. You'll be instrumental in maintaining and improving our systems, ensuring the satisfaction of our staff and clients.

Responsibilities

• Respond promptly to IT support queries via phone and email.
• Diagnose and resolve hardware and software malfunctions.
• Prepare and manage user accounts and permissions.
• Assist with system updates and software installations.
• Provide feedback for IT process improvements and user experience.
• Manage inventory of IT equipment and perform audits.
• Collaborate on IT projects that require technical support.
• Help implement security measures for data and network protection.
• Create user training materials and technical documentation.
• Stay updated with the latest technologies relevant to IT support.

Requirements

Education

• Diploma in Information Technology
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years in a similar role within IT support

Technical Skills

• Mac OS
• Remote Desktop Support

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation Certificate
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Basic programming skills (e.g., Python): Ability to assist in scripting for automation tasks.
• Familiarity with cloud services (e.g., AWS, Azure): Experience with managing and deploying applications in the cloud.

Benefits

• Competitive salary with annual reviews
• Flexible working hours
• Professional development opportunities
• Access to health and wellness programs

Company Culture

• Continuous Improvement: We strive for excellence and encourage feedback to enhance our processes.
• Employee Recognition: We celebrate accomplishments and recognize the hard work of our team members.