IT Support Technician

Job Description

We are seeking an approachable IT Support Technician to join our dedicated team in Canberra. The ideal candidate will provide comprehensive technical assistance, resolve hardware and software issues, and support our users in a fast-paced environment. You'll be instrumental in maintaining and improving our systems, ensuring the satisfaction of our staff and clients.

Responsibilities

• Deliver outstanding customer service to all users.
• Diagnose issues with hardware and peripherals and resolve effectively.
• Work closely with the IT team to streamline support processes.
• Assist users with software installations and system upgrades.
• Document common technical issues and their resolutions.
• Participate in IT projects and updates as required.
• Provide a hands-on approach to guide users through technical issues.
• Conduct periodic system health checks to ensure performance.
• Evaluate user onboarding procedures and offer improvements.
• Assist with preparing budgeting information for IT operations.

Requirements

Education

• Diploma in Information Technology
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years in a similar role within IT support

Technical Skills

• Mac OS
• Remote Desktop Support

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation Certificate
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Basic programming skills (e.g., Python): Ability to assist in scripting for automation tasks.
• Familiarity with cloud services (e.g., AWS, Azure): Experience with managing and deploying applications in the cloud.

Benefits

• Generous leave policies including annual leave and sick leave
• Support for certifications and training
• Team-building activities and events
• Opportunity for career advancement

Company Culture

• Continuous Improvement: We strive for excellence and encourage feedback to enhance our processes.
• Employee Recognition: We celebrate accomplishments and recognize the hard work of our team members.