IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in maintaining the IT infrastructure and delivering exceptional tech support to our team. You will diagnose hardware and software issues, managing troubleshooting processes effectively.

Responsibilities

• Manage help desk ticketing system for tracking support requests.
• Assist with inventory management of IT supplies and hardware.
• Conduct regular system backups and monitor restore capabilities.
• Evaluate user needs and recommend appropriate solutions.
• Provide support for remote access solutions and troubleshoot connectivity issues.
• Participate in incident response and recovery efforts.
• Foster a user-friendly environment by providing great customer service.
• Conduct training and provide support for new technologies and staff onboarding.

Requirements

Education

• Associate's degree in Information Technology or relevant field
• Relevant certifications such as CompTIA Security+ are a plus

Experience

• 1+ years of experience in IT support or help desk environment

Technical Skills

• Mac OS
• Virtualization

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP technologies: Hands-on knowledge of VoIP systems and troubleshooting.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.

Benefits

• Attractive salary with bonus potential
• Comprehensive health insurance plans
• Flexible working arrangements
• Supportive and inclusive workplace culture

Company Culture

• Commitment to Excellence: We strive for excellence in everything we do, ensuring quality delivery.
• Continuous Learning: We foster a culture of continuous improvement and professional development.
• Community Engagement: We actively engage with the community and support local initiatives.