Lodging Manager

Job Description

We are seeking a dedicated Lodging Manager to oversee the daily operations of our residential complexes in Melbourne. The ideal candidate will demonstrate exceptional leadership skills and have a commitment to providing outstanding customer service.

Responsibilities

• Direct the overall property management strategy.
• Ensure exceptional tenant engagement and satisfaction.
• Oversee the enforcement of lease agreements.
• Manage finances including budgeting and accounting for the property.
• Coordinate with contractors for maintenance and repairs.
• Enhance tenant retention strategies.
• Ensure adherence to all industry regulations.
• Compile monthly operational reports for upper management.
• Cultivate a positive community atmosphere.
• Train and develop staff in customer service skills.

Requirements

Education

• Bachelor's degree in Property Management or Business Administration is a plus

Experience

• Experience with budget management and financial reporting is advantageous

Technical Skills

• Project Management Software
• Customer Service Systems

Soft Skills

• Team Leadership
• Negotiation

Certifications

• First Aid Certification (Preferred)

Languages

• English: Fluent

Advantageous

• Facility Operations Experience: Experience in handling facilities management or customer service roles.
• Regulatory Knowledge: Strong knowledge of property laws and regulations in Australia.

Benefits

• Attractive salary and bonuses
• Comprehensive health benefits
• Work-life balance initiatives
• Career advancement opportunities

Company Culture

• Diversity and Inclusion: We believe in fostering a diverse and inclusive workplace where every voice matters.
• Innovation Driven: We encourage innovative thinking and welcome new ideas from all team members.
• Community Engagement: We actively engage with our local communities to enhance tenant experiences.