First-Line Supervisors of Gambling Services Workers

Job Description

We are on the lookout for a highly motivated and experienced Table Games Supervisor to oversee the daily operations of table games, ensuring compliance with gaming regulations and providing top-notch customer service.

Responsibilities

• Lead and motivate a team of dealers to ensure optimal performance.
• Implement strategies to enhance customer experience and game integrity.
• Conduct regular training sessions for staff on game rules and procedures.
• Investigate and report incidents of irregularities or disputes.
• Establish and uphold a positive gaming atmosphere for guests.
• Collaborate with management to improve operational efficiency.
• Assess staff performance and provide constructive feedback.
• Adhere to all health and safety regulations during operations.

Requirements

Education

• Certificate III in Hospitality (Gaming) or equivalent
• Current RSA and RCG certifications

Experience

• Minimum of 2 years of experience in a similar role within a casino or gaming environment.

Technical Skills

• Knowledge of Casino Gaming Rules
• Computer Proficiency

Soft Skills

• Leadership Skills
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Experience with High-Limit Table Games: Background in managing high-stakes games and VIP customer relations.
• Training and Development Skills: Experience in coaching staff to enhance their professional skills.

Benefits

• Competitive Salary: $50,000 - $75,000 AUD per year
• Work-life balance with flexible hours
• Comprehensive health, dental, and vision insurance
• Employee wellness programs and team-building activities.

Company Culture

• Team Spirit: We promote a friendly and collaborative environment where every team member's contribution is valued.
• Professional Growth: Commitment to continuous learning and career advancement opportunities.
• Customer-Centric: Our focus is on providing the best experience for every guest, ensuring satisfaction and loyalty.