Social Insurance Adviser

Job Description

We are on the lookout for a highly motivated Social Insurance Adviser to join our passionate team in Sydney. In this role, you will provide expert advice and assistance to clients navigating various social insurance programs, ensuring they receive the support they need.

Responsibilities

• Evaluate client eligibility for various social insurance benefits.
• Guide clients through complex application processes and paperwork.
• Stay informed on changes in social insurance legislation.
• Communicate effectively with government agencies on behalf of clients.
• Provide ongoing support and advice to clients throughout their benefit claims.
• Document client interactions and maintain clear records.
• Work with third-party service providers to ensure comprehensive client care.
• Develop resources and informational materials for clients.
• Assist in the preparation of reports on client progress and outcomes.

Requirements

Education

• Bachelor's Degree in Social Work, Business Administration, or a related field
• Relevant industry certifications or licenses are preferred

Experience

• Minimum of 2 years of experience in client-facing roles related to social insurance or financial advising.

Technical Skills

• MS Office
• Database Management Tools

Soft Skills

• Communication
• Problem-solving

Certifications

• Certificate IV in Community Services
• Social Work License

Languages

• English: Fluent

Advantageous

• Experience with government social insurance programs: Previous experience working with government programs is highly desirable.
• Fluency in multiple languages: Ability to communicate in languages other than English is an advantage.

Benefits

• Competitive salary ranging from $60,000 to $80,000 AUD per annum, based on experience.
• Comprehensive health, dental, and vision insurance.
• Flexible working conditions.
• Professional development opportunities.

Company Culture

• Inclusive Environment: We celebrate diversity and promote an inclusive workplace where everyone's voice is valued.
• Continuous Improvement: We're committed to professional development and encourage continuous learning among our team members.