Hospitality Manager

Job Description

We are seeking a dynamic and experienced Hospitality Manager to oversee operations at our Port Macquarie hotel. In this role, you'll be responsible for maintaining our high standards of service while managing a diverse team and ensuring guest satisfaction.

Responsibilities

• Lead hotel operations, ensuring all departments are aligned with the hotel's goals.
• Develop training programs for staff to enhance service quality.
• Monitor financial performance and manage costs effectively.
• Create guest satisfaction initiatives and respond to feedback promptly.
• Collaborate with other departments to provide seamless service.
• Perform market analysis to identify new opportunities and trends.
• Maintain relationships with suppliers and manage contracts.
• Ensure that the hotel meets all licensing and safety regulations.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Postgraduate qualifications in Hospitality Management preferred

Experience

• 5+ years of experience in hotel management or related field

Technical Skills

• Sales and Marketing
• Event Planning

Soft Skills

• Problem-solving
• Time Management

Certifications

• Certified Hospitality Supervisor (CHS)
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Proficiency in additional languages: Ability to converse with international guests enhances customer service.
• Experience in sustainability initiatives in hospitality: Knowledge of eco-friendly practices in hotel operations.

Benefits

• Attractive salary with performance bonuses
• Flexible working hours
• Comprehensive health and wellness benefits
• Opportunities for career advancement

Company Culture

• Innovation and Creativity: We encourage new ideas and creative solutions to improve our services.
• Commitment to Excellence: Striving for excellence in all areas of operations and guest services is our priority.
• Community Engagement: We actively participate in community service and support local initiatives.