Receptionist and Information Clerk

Job Description

As a Receptionist and Information Clerk at Luxury Hospitality Group, you will be the first point of contact for our guests and play a critical role in ensuring their comfort and satisfaction. Your role will encompass a variety of administrative duties to support the hospitality team in delivering exceptional service.

Responsibilities

• Act as a liaison between guests and hotel services.
• Provide local area information and recommendations to guests.
• Handle billing and payment processing accurately.
• Ensure compliance with health and safety regulations.
• Assist in the training of new staff members.
• Prepare reports on front office operations as required.
• Manage lost and found items diligently.
• Perform night audit duties if required.
• Support management in day-to-day operations.

Requirements

Education

• High School Diploma or equivalent
• Certificate III in Hospitality is preferred

Experience

• 2+ years of experience in hospitality or customer service

Technical Skills

• Communication Skills
• Problem-Solving Skills
• Time Management

Soft Skills

• Empathy
• Adaptability

Certifications

• Hospitality Management Certificate
• First Aid Certificate

Languages

• English: Fluent

Advantageous

• Cooking qualifications: Professional qualifications in food preparation.
• Experience with dietary requirements: Familiarity with various dietary needs for guests.

Benefits

• Comprehensive health insurance
• Employee development and training opportunities
• Retirement savings plan with employer contributions
• Free meals on duty

Company Culture

• Innovation: We encourage innovative ideas and approaches to improve guest experiences constantly.
• Continuous Learning: Our commitment to training and development ensures our staff remain at the forefront of the industry.
• Work-Life Balance: We value work-life balance and support flexible working arrangements for all staff.