Public Safety Telecommunicator

Job Description

An Emergency Vehicle Dispatcher plays a crucial role in coordinating prompt emergency responses. You will leverage your quick thinking and multitasking skills to manage emergency calls and ensure essential services reach those in need efficiently.

Responsibilities

• Handle incoming emergency calls and gather necessary details.
• Direct appropriate emergency services to the scene promptly.
• Communicate with responders and relay critical information.
• Document all calls and responses accurately.
• Assist emergency responders with ongoing support during critical situations.
• Ensure all equipment is in working order.
• Engage with other emergency services for effective coordination.
• Track response times and propose enhancements where needed.
• Contribute to refining emergency service protocols.
• Attend continuous education and training programs to stay updated.

Requirements

Education

• High school diploma or equivalent
• Relevant vocational qualification in emergency services dispatch is preferable

Experience

• 1-2 years of relevant experience in emergency services or call center environment

Technical Skills

• Emergency services dispatch software
• Mapping and tracking software

Soft Skills

• Attention to detail
• Calm under pressure

Languages

• English: Fluent

Advantageous

• Experience working in a call centre environment: Hands-on experience in a high-paced call centre role.
• Understanding of emergency services regulations: Knowledge of the regulations governing emergency response services.

Benefits

• Attractive salary with additional benefits
• Extensive training programs
• Career advancement opportunities
• Health and wellbeing programs

Company Culture

• Innovation: We value creative problem-solving and innovative approaches to challenges.
• Growth Opportunities: Our organization offers robust career development and mentorship programs.
• Inclusivity: Commitment to creating a welcoming workplace for everyone.