IT Support Technician

Job Description

As an IT Support Technician, you'll be the first line of defence for our IT operations in Newcastle. Your responsibilities will include troubleshooting hardware and software issues, managing IT assets, and ensuring a smooth workflow for all users. If you enjoy solving problems and helping others navigate technology, this role is for you.

Responsibilities

• Assist in troubleshooting network issues and connectivity.
• Support remote users by resolving IT issues via phone or remote access.
• Stay updated on the latest technology trends and solutions.
• Coordinate with third-party service providers for IT support.
• Prepare reports on IT performance metrics for management.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified)

Experience

• 3+ years of experience in technical support

Technical Skills

• Server Management
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Familiarity with ITIL best practices for IT service management.
• Experience with ticketing systems (e.g., ServiceNow): Hands-on experience using ticketing systems for managing support requests.

Benefits

• Competitive salary package
• Paid training and certification opportunities
• Health and wellness programs
• Flexible working hours

Company Culture

• Collaboration and Teamwork: We value teamwork and encourage collaboration among our IT staff to enhance problem-solving and customer satisfaction.
• Continuous Improvement: We are committed to fostering a culture of continuous learning, encouraging staff to upgrade their skills and knowledge.
• Work-Life Balance: We promote a healthy work-life balance, offering flexible hours and remote work options where feasible.