Hotel Manager

Job Description

We are seeking a dedicated Hotel Manager to oversee our operations in Hobart. As a Hotel Manager, you will ensure the effective management of the hotel, delivering outstanding service and creating memorable experiences for our guests. Your role is crucial in leading our team and maintaining our high standards of hospitality.

Responsibilities

• Supervise daily hotel operations and manage staff schedules.
• Create and maintain operational procedures for the hotel.
• Responsible for achieving satisfactory profit margins and ultimate guest satisfaction.
• Direct marketing efforts to promote hotel services and promotions.
• Develop strong partnerships with suppliers and local tourism offices.
• Address any employee or guest issues promptly and effectively.
• Plan and execute hotel events and conferences.
• Stay updated with industry trends to enhance operational effectiveness.
• Facilitate training sessions on customer service best practices.
• Continuously assess and implement measures for improving hotel services.

Requirements

Education

• Bachelor's degree in Hospitality Management
• Master’s degree in Business Administration is a plus

Experience

• 5+ years of management experience in hotel or food and beverage services.

Technical Skills

• Budget Management
• Event Planning

Soft Skills

• Problem-Solving
• Customer Service

Certifications

• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent

Advantageous

• Proficiency in a second language: Ability to communicate effectively in another language, enhancing guest relations.
• Experience with online booking platforms: Hands-on experience with platforms like Booking.com and Airbnb.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Generous paid time off policy
• Employee recognition and rewards programs

Company Culture

• Professional Growth: We invest in our team members' training and career advancement opportunities.
• Respect and Integrity: Our workplace is built on mutual respect, diversity, and ethical operations.
• Community Involvement: We encourage our team to participate in local initiatives and support our community.