Account Manager

Job Description

We are seeking a dedicated Customer Service Representative in Wagga Wagga to join our vibrant team. In this role, you'll interact with customers on a daily basis, ensuring their inquiries and issues are addressed promptly and effectively. Ideal candidates will have a passion for helping others and a knack for problem-solving.

Responsibilities

• Lead client meetings to discuss objectives, strategies, and feedback.
• Create and present account proposals and initiatives to clients.
• Ensure strong collaboration with project teams to meet client expectations.
• Conduct client satisfaction surveys and implement feedback.
• Stay updated on market trends and competitor activities to strategically position our offerings.
• Serve as the main point of contact for client escalations and inquiries.

Requirements

Education

• Bachelor's degree in Marketing or Communications is preferred

Experience

• 5+ years of experience in account management or similar role

Technical Skills

• Social Media Management
• Data Analysis Tools (e.g., Google Analytics)

Soft Skills

• Problem-solving
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Familiarity with Digital Marketing: Understanding digital marketing strategies can enhance client engagements.
• Experience working with remote teams: Ability to effectively collaborate with remote team members.

Benefits

• Attractive salary with bonus potential
• Career growth opportunities within a growing company
• Remote work options available post-probation
• Comprehensive health insurance plans

Company Culture

• Growth Oriented: We provide opportunities for personal and professional growth within our team.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life.
• Community Engagement: Our company actively participates in community service and supports local initiatives.