Member Concierge

Job Description

Join our team as a Member Concierge, where you will deliver personalized assistance and exceptional service to our members. This role is pivotal in ensuring high levels of customer satisfaction and engagement.

Responsibilities

• Proactively assist members with high-quality customer service.
• Maintain up-to-date knowledge of the services offered to provide appropriate recommendations.
• Assist in training new team members on best practices for member interactions.
• Handle feedback and complaints professionally and courteously.
• Collaborate with team members to enhance service delivery.

Requirements

Education

• Bachelor's degree is preferred

Experience

• Experience in a membership-based organization is preferred.

Technical Skills

• Social media platforms
• Conflict resolution

Soft Skills

• Interpersonal skills
• Time management

Certifications

• Conflict resolution training

Languages

• English: Fluent

Advantageous

• Second language proficiency: Ability to communicate in another language is a plus.
• Wellness program knowledge: Understanding of wellness programs to assist members better.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Employee discounts on services
• Inclusive work environment with support programs

Company Culture

• Innovation: We encourage innovative thinking and novel solutions to enhance member experience.
• Continuous Learning: We provide opportunities for professional growth and development through training and mentorship.
• Supportive Environment: We cultivate a supportive work environment where team members can thrive.