Customer Service Manager

Job Description

As a Customer Service Manager in Mildura, you will play a crucial role in shaping the customer experience. Your expertise in customer support management and team leadership will drive our success in providing top-notch service. You will implement best practices, assess team performance, and develop strategies to meet customer needs.

Responsibilities

• Establish and maintain customer service standards and practices.
• Lead initiatives to enhance the customer experience across all touchpoints.
• Resolve customer issues promptly and effectively, aiming for first contact resolution.
• Recognize high-performing team members and provide incentives for success.
• Ensure that all team members have the tools and resources they need to succeed.

Requirements

Education

• Bachelor's degree in Management or related field
• Master's degree preferred

Experience

• 4-6 years of experience in a supervisory role within customer service

Technical Skills

• Call Center Software
• Process Improvement

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Six Sigma Certification
• Certified Customer Experience Professional (CCEP)

Languages

• English: Fluent

Advantageous

• Experience in a hospitality or retail background: Understanding of customer service in fast-paced environments.
• Proficiency with multi-channel communication platforms: Experience handling customer interactions through various channels.

Benefits

• Comprehensive health insurance
• Paid time off including parental leave
• Career growth opportunities
• Work-life balance initiatives

Company Culture

• Innovation Driven: We embrace innovative ideas and encourage creative thinking.
• Employee Empowerment: We empower our employees to take initiative and make decisions.
• Inclusive Environment: Our workplace is inclusive and celebrates diversity.