Receptionist and Information Clerk

Job Description

We are looking for a detail-oriented Receptionist and Information Clerk to provide accurate and timely information to our callers. This role requires excellent communication skills, the ability to multitask, and experience in a fast-paced environment.

Responsibilities

• Receive and manage a high volume of incoming calls and inquiries.
• Support the office in administrative tasks while maintaining professionalism.
• Assist with data entry and record-keeping tasks.
• Provide detailed information to callers regarding services and procedures.
• Handle customer complaints and feedback with professionalism.
• Coordinate with teams to provide accurate information and assistance.

Requirements

Education

• High school diploma or equivalent

Experience

• Experience in a call centre environment is advantageous.

Technical Skills

• Microsoft Office Suite
• CRM Software
• Multi-line phone systems

Soft Skills

• Customer-focused attitude
• Time management

Advantageous

• Experience in a high-volume call centre: Experience managing a large volume of calls in a busy setting.
• Basic knowledge of telecommunications: Understanding of telecommunications processes and systems is an advantage.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with employer contribution.
• Professional development opportunities.

Company Culture

• Customer Focus: Our clients are at the center of everything we do. We strive to exceed their expectations.
• Open Communication: We encourage open dialogue and feedback, fostering a culture of trust and transparency.