Counter and Rental Clerks

Job Description

We are seeking ambitious Counter and Rental Clerks to join our thriving storage facility in Melbourne. The role involves interacting with customers, handling rental agreements, and ensuring the smooth operation of the facility. Ideal candidates will be detail-oriented, possess strong communication skills, and have a knack for problem-solving. If you are passionate about providing excellent service and enjoy working in a collaborative environment, we want to hear from you!

Responsibilities

• Engage with customers to understand their storage needs and offer suitable solutions.
• Prepare and execute rental agreements, ensuring all documentation is complete.
• Process payment transactions efficiently and accurately.
• Keep track of customer feedback and suggest areas for improvement.
• Conduct regular checks of the storage facility to ensure a safe and clean environment.
• Provide support during peak times to manage customer flow effectively.
• Help develop marketing strategies to promote available storage units.
• Collaborate with the rental team to ensure all operations run smoothly.
• Maintain up-to-date knowledge of market trends and competitors.
• Assist in training new counter clerks on company policies and procedures.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-2 years of experience in a customer service role is desirable.

Technical Skills

• Inventory Management
• Administrative Skills
• Basic Computer Skills

Soft Skills

• Attention to Detail
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience in the property management industry: Knowledge of property management practices is an advantage.
• Additional languages: Proficiency in other languages is a plus, enhancing communication with diverse clients.

Benefits

• Competitive salary package
• Health and wellness benefits
• Employee discounts on storage solutions
• Opportunities for career advancement

Company Culture

• Customer-Centric Approach: We prioritise our customers' needs and aim to exceed their expectations through quality service.
• Collaborative Environment: We foster a culture of team collaboration and mutual respect, encouraging everyone to contribute.
• Growth and Development: We believe in continuous learning and provide opportunities for professional development.