Customer Service Representative

Job Description

We are looking for a motivated Customer Service Representative to join our vibrant team in Wagga Wagga. The ideal candidate will be responsible for offering top-notch support to our customers by addressing their needs and queries. If you're passionate about delivering exceptional service and enjoy problem-solving, this role is perfect for you.

Responsibilities

• Assist customers with account management and provide guidance on using our systems.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Contribute to a positive team environment by supporting colleagues and sharing knowledge.
• Utilize CRM software to track customer interactions and analyze performance metrics.
• Maintain up-to-date product knowledge to assist customers effectively.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business Administration or related field preferred

Experience

• 2-4 years of experience in a customer service role

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent

Advantageous

• Advanced problem-solving skills: Demonstrated ability to address customer concerns creatively.
• Previous experience in a team lead role: Experience training and mentoring team members is beneficial.

Benefits

• Attractive remuneration
• Opportunities for career progression
• Health and wellness initiatives
• Flexible working hours

Company Culture

• Continuous Improvement: We believe in continuous improvement and actively seek ways to enhance both employee and customer experiences.
• Diversity and Inclusion: We are committed to fostering a diverse culture that values differences and promotes inclusivity.
• Fun and Engaging Work Atmosphere: We cultivate a fun and engaging work atmosphere that motivates our team.