Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Innovations Inc. in Mount Gambier, you will be responsible for providing first-rate support and troubleshooting assistance to our customers. This role requires a proactive approach to solving problems and a commitment to delivering high-quality service. You'll collaborate with technical teams to escalate issues when necessary, ensuring an efficient resolution process.

Responsibilities

• Respond to customer inquiries regarding technical issues with efficiency.
• Investigate and troubleshoot issues reported by customers, providing effective solutions.
• Maintain a detailed log of customer problems and resolutions.
• Work closely with cross-functional teams to address and resolve customer complaints.
• Train customers on software updates and functionalities.
• Enhance customer experience by providing friendly and knowledgeable support.
• Assist in product testing and feedback collection.
• Contribute to the development of FAQs and user manuals.

Requirements

Education

• Bachelor's degree in IT, Computer Science or a related field

Experience

• 2+ years of experience in technical support or customer service

Technical Skills

• Troubleshooting
• Software Knowledge
• Networking

Soft Skills

• Communication
• Problem-solving
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience with Zendesk or similar ticketing systems: Familiarity with support ticket management software.
• Technical certifications such as CompTIA A+ or Microsoft Certified Professional: Evidence of formal technical training is an asset.

Benefits

• Competitive salary package
• Flexible work hours
• Ongoing training and development opportunities
• Health and wellness programs

Company Culture

• Team-Oriented Environment: Our company promotes collaboration and teamwork across all levels.
• Commitment to Development: We encourage continuous learning and career progression.
• Diversity: We embrace diversity and inclusion, valuing different perspectives.