IT Support Specialist

Job Description

Join our Hobart team as an IT Support Specialist, where you will support users in their daily operations by resolving technical difficulties, maintaining hardware, and supporting software applications. Applicants should have a direct approach to problem-solving and a passion for providing a seamless IT experience.

Responsibilities

• Setup new hardware and software installations for users.
• Respond to support tickets in a timely manner.
• Troubleshoot network issues and assist with connectivity problems.
• Provide daily support to ensure technology is up and running.
• Create and maintain user accounts and permissions.
• Assist with preparing reports on IT inventory and usage statistics.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Active Directory

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux environments and troubleshooting.
• Knowledge of IT security best practices: Understanding of protecting information systems against unauthorized access.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Opportunity for ongoing learning and development
• Flexible working hours

Company Culture

• Team-oriented Environment: We foster a collaborative atmosphere focused on teamwork and problem-solving.
• Continuous Improvement: We emphasize continuous learning in our team for professional growth.